Widerrufsrecht

At Lovira, we prioritize quality, hygiene, and customer satisfaction. Due to the nature of our beauty products, our return policy is carefully designed to protect both our customers and our brand.

Returns

We offer a 7-day return policy, meaning you have 7 days after receiving your item to request a return.

To be eligible:

• The item must be unused, unopened, and in its original packaging
• The product must be in the same condition as received

Due to hygiene reasons, we do not accept returns on opened or used products.

---

Important Hygiene Notice

For safety and quality assurance, any product that has been opened, tested, or tampered with cannot be returned or refunded.

---

How to Request a Return

To request a return, contact us at:
lovira010@gmail.com

Include:

• Your order number
• Reason for return
• Photos of the item (if requested)

Returns sent without approval will not be accepted.

---

Refunds

Once your return is received and inspected:

• Approved refunds will be issued to your original payment method
• Please allow 5–10 business days for processing

---

Damaged, Lost, or Incorrect Orders

If your item arrives damaged, incorrect, or does not arrive:

• Contact us within 48 hours of delivery (or expected delivery)
• Provide clear evidence (photos, tracking info)

We will offer a replacement or refund where appropriate.

---

Non-Returnable Situations

We do not accept:

• Opened or used products
• Returns requested after 7 days
• Items without prior approval

---

Return Shipping

• Customers are responsible for return shipping costs
• Shipping fees are non-refundable